Privacy policy

1. Introduction

Dolfs SpA ("we", "our" or "the company") is committed to protecting the privacy of users of our services. This Privacy Policy describes how we may eventually collect, use, store and protect your personal information when you use our corporate artificial intelligence services.

2. Information we collect

We may eventually collect information that you provide directly to us, including:

• Contact information (name, email address, phone number, address)
• Account information (access credentials, user preferences)
• Billing and payment information
• Content you provide when using our services (documents, queries, business data)
• Communication information (messages, support requests)

We may also eventually automatically collect certain information when you use our services:

• Usage data (pages visited, features used, usage time)
• Technical information (IP address, browser type, operating system, device identifiers)
• Cookies and similar technologies
• Activity logs and performance metrics

3. How we use your information

We may eventually use the information collected to:

• Provide, maintain and improve our AI services
• Process transactions and manage user accounts
• Personalize your experience and tailor our services to your needs
• Communicate with you about our services, updates and technical support
• Comply with legal obligations and protect our legal rights
• Conduct analysis and research to improve our algorithms and services
• Prevent fraud and ensure the security of our services

When we use information for analysis, research or algorithm improvement processes, we will do so by anonymizing all sensitive and private data beforehand, ensuring that it is not possible to identify specific individuals or entities.

4. Sharing information

We do not sell your personal information. We may eventually share your information in the following circumstances:

• With service providers who help us operate our business (payment processing, hosting, analytics)
• When required by law or to comply with legal processes
• To protect our rights, privacy, security or property, as well as that of our users
• In case of merger, acquisition or sale of assets, with prior notice
• With your explicit consent for other purposes

All service providers are contractually obligated to maintain the confidentiality of your information.

5. Data security

When we collect information, we implement technical, administrative and physical security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. This includes encryption of data in transit and at rest, strict access controls, and continuous monitoring of our systems. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your rights

You have the right to:

• Access your personal information that we have in our records
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal obligations
• Object to the processing of your personal information
• Request limitation of processing of your information
• Request portability of your data
• Withdraw your consent at any time

To exercise these rights, you can contact us through the means indicated in the Contact section.

7. Cookies and similar technologies

We use cookies and similar technologies to improve your experience, analyze the use of our services and personalize content. You can configure your browser to reject cookies, although this may affect the functionality of some services.

8. Data retention

In the event that we collect personal information, we will retain it for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes and enforce our agreements. When it is no longer necessary to retain your information, we will securely delete it.

9. Children's privacy

Our services are aimed at businesses and are not designed for minors under 18 years of age. We do not intentionally collect personal information from minors. If we eventually discover that we have collected information from a minor without parental consent, we will take steps to delete that information.

10. International transfers

In the event that we collect information, it may eventually be transferred and processed in countries outside your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are implemented.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We recommend that you review this policy periodically.

12. Contact

If you have questions, concerns or requests related to this Privacy Policy or the handling of your personal information, you can contact us at: